Important Shipping Information
PLEASE NOTE: Due to the COVID pandemic, we are NOT able to guarantee your shipment will arrive within the 2-day window required for frozen products packaged with Dry Ice, as our carrier will not guarantee delivery times. We will, however, ship the order with this requirement, but cannot be held liable for items not delivered promptly by the carrier service. Apologies for the inconvenience.
All of our products are handcrafted, shipped frozen with dry ice and packaged with great care (non-refrigerated items such as cookies, smart mix, etc. are not shipped with dry ice). Orders are shipped only on Tuesdays and Wednesdays to prevent our perishable items from spoiling if not delivered promptly, and to avoid sitting in a shipping warehouse over a weekend. We ship primarily via USPS Priority and occasionally FedEx and UPS. Orders must be placed by 3:00 p.m. eastern time on Monday for shipping on Tuesday or Wednesday. Any orders placed after 3:00 p.m. on Monday will not be shipped until the following Tuesday or Wednesday. Should you require a special delivery date, please add a note when you place your order, or contact us with detailed information.
We are unable to ship to PO Boxes.
Important Local Delivery Information
When our products are delivered locally, someone should be present to receive the package as most items are perishable. Local deliveries are packaged and bagged; dry ice and insulated containers are only used for shipped products, not local deliveries.