Important Shipping Information

PLEASE NOTE: Due to the COVID pandemic, we are not able to ship via Dry Ice at this time. Notes have been made on all products which this impacts. Apologies for the inconvenience.

All of our products are handcrafted, shipped frozen with dry ice and packaged with great care (non-refrigerated items such as cookies, smart mix, etc. are not shipped with dry ice). Orders are shipped only on Tuesdays and Wednesdays to prevent our perishable items from spoiling if not delivered promptly, and to avoid sitting in a shipping warehouse over a weekend. We ship via FedEx, UPS or USPS Priority. Orders must be placed by 3:00 p.m. eastern time on Monday for shipping on Tuesday or Wednesday. Any orders placed after 3:00 p.m. on Monday will not be shipped until the following Tuesday or Wednesday. Should you require a special delivery date, please add a note when you place your order, or contact us with detailed information.
We are unable to ship to PO Boxes.

Important Local Delivery Information

When our products are delivered locally, someone should be present to receive the package as most items are perishable.  Local deliveries are packaged and bagged; dry ice and insulated containers are only used for shipped products, not local deliveries.

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